Drove to the shop a little early on appointment day, and my wife and I were let in right on opening time. Mathew gave us a warm greeting, knew exactly who I was, and proceeded to go over the info I'd entered into the system. Simple. Easy. I handed off the keys and ended up getting out of there in under 5 minutes.
First, they have a super-convenient online appointment system that let me enter all of my car's info, my contact info, and what kind of problem I'm having. I was able to get the appointment time I wanted (7:30am), and Twin Tire's system even reminded me through both email and text that my appointment was coming up. There were easily accessible, printable coupons, too.
Received a call less than a hour later. As it turns out, there was a different problem than we'd expected, related to a service we'd gotten at the dealership about a year earlier. Mathew was very helpful, and suggested that we bring the car back to the dealership, since it had low enough mileage to still be under warranty. He said he would hold back from even giving a quote because he was so sure (and in fact, we found out that it was still under warranty from the dealership).
Definitely will be my go-to place for car problems, big and small. Thanks guys.
Went there twice to buy tires, friendly staff, reasonable prices
Not often does someone get a flawless experience from start to finish when dealing with auto repair, but I'm here to say that Twin Tire & Auto Care gave me just that. I know where I'm bringing my car from now on, and they're just around the corner!
I have used them over 10 years. I use the dealership when I must. Otherwise, I have taken 6 vehicles here exclusively.
Great place of business been around for a long time
Great people great service they are fast and honest
My wife and I returned later in the day to pick up the car. Upon walking in, we were again greeted by Mathew, key in hand. No diagnostics fees. No other charges. Just the keys and appreciation for Mathew being honest and upfront. He wished us a happy Independence Day, and we were on our way. As a business owner myself, for a different kind of repair shop, it gives me assurance that there are others out there who place integrity before profit as well.
Twin Tire Auto Care Marrero is a US Car Repair based in Marrero, Louisiana. Twin Tire Auto Care Marrero is located at 2195 Barataria Blvd, Marrero, LA 70072, USA.
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